Personal Privacy Portal
Welcome to our Privacy Portal!
We created this page to help you navigate through key aspects of our Privacy Program and learn more about your privacy rights.
At Bicoins, we are dedicated to safeguarding your privacy and protecting your data. The security of your personal information is paramount to us and we follow strict internal guidelines, legal requirements, and industry best practices to ensure that your data is secure and used only for authorized purposes.
User Data Access, Modification & Deletion Rights On Centralized Exchanges
Bicoins users have various rights regarding their data, including access, modification, and deletion, with some limitations. Bicoins’s Privacy Center allows users to access and manage their data directly.
- Data Access:
Users can request access to their personal data, including a copy of it, and information about how it’s processed.
Bicoins’s Privacy Center allows users to access and download their personal account data. - Data Modification:
Users can request the correction of inaccurate personal data and can also add to it.
Users can change their personal information directly within their account. - Data Deletion:
Users can request the deletion of their personal data in some cases.
Bitcoins has a process for deleting user accounts, which may involve deleting associated data. - Data Portability:
Users can request data portability, meaning they can ask for their data to be transferred to a different service. - Data Objecting:
Users can object to the processing of their personal data, especially for direct marketing purposes or when based on legitimate interest.
Users can object to the processing of their data based on their specific circumstances. - Data Restriction:
Users can request the temporary restriction of their data processing if there are valid grounds for doing so. - Limitations:
Bicoins may retain data for legal and regulatory compliance reasons.
Certain data might be retained even after account deletion. - Privacy Center:
Bicoins has introduced a Privacy Center to consolidate tools for exercising user privacy rights.
This feature allows users to access and manage their data more easily. - Bicoins’s Commitment to User Protection:
Bicoins is committed to protecting user data and follows global compliance standards.
They invest in user education and partner with compliance technology providers.
Bicoins also makes efforts to combat cybercrime and recover user funds.
Disclaimer: While Bicoins provides these rights, it’s essential to understand that the specific terms and conditions may vary depending on the user’s location and jurisdiction.
How Bicoins Uses Your Data?
Definition of personal data
Personal data is the data that identifies an individual or relates to an identifiable individual. This includes information you provide to us, information that is collected about you automatically, and information we obtain from third parties, such as name, Binance ID number, location data, email address, or any details that, when combined, could identify someone.
How does Bicoins use my data?
We collect and process your personal data to provide secure and efficient services. This includes managing the user’s account, complying with legal and regulatory requirements (like anti-money laundering laws), communicating with users about service-related matters, and ensuring the safety, security, and integrity of our platform. Additionally, we can use personal data to provide you with support, improve our services, send you marketing communications, prevent fraud, and facilitate transactions.
For how long does Bicoins retain my data?
We hold your personal data to ensure you can keep using Bicoins services. This is necessary for the reasons outlined in our Privacy Notice, including meeting legal requirements related to taxation, accounting, Anti-Money Laundering, handling disputes and legal claims, or other reasons for which we might inform you.
To learn more about how long we keep various types of your personal data, please refer to the Privacy Notice applicable to your jurisdiction by clicking on the link below and selecting your country of residence.
Is my data shared with third parties?
In line with the applicable regulations and requirements, we may share your personal data with third parties, including other Bicoins entities, as per our contractual obligations, legal requirements, or business processes. While doing so, we ensure the protection of personal data under our Privacy Notice or equivalent safeguards.
For more details on the transfer of personal data, please refer to the Privacy Notice applicable to your jurisdiction by clicking on the link below and selecting your country of residence.
How do we use cookies?
We use cookies and similar tools to enhance your user experience, streamline the provision of our services, enhance our marketing efforts, and understand how customers use our services so we can improve user experience. Depending on applicable laws in your region, the cookie banner on your browser will tell you how to accept or refuse cookies.
Q&A Section
What rights do I have?
Our global privacy framework is inspired by the European Union’s General Data Protection Regulation (GDPR), which is widely considered one of the strictest and most comprehensive frameworks globally.
A big part of our users hold several key rights. These include:
- Right to access: You have the right to obtain confirmation that your personal data are processed and to obtain a copy of it as well as certain information related to their processing;
- Right to rectify: You can request the rectification of your personal data which are inaccurate, and also add to them. You can also change your personal data in your account at any time.
- Right to delete: You can, in some cases, have your personal data deleted;
- Right to object: You can object, for reasons relating to your situation, to the processing of your personal data For instance, you have the right to object where we rely on legitimate interest or where we process your data for direct marketing purposes;
- Right to restrict processing: You have the right, in certain cases, to temporarily restrict the processing of your personal data by us, provided there are valid grounds for doing so. We may continue to process your personal data if it is necessary for the defense against legal claims, or for any other exceptions permitted by applicable law;
- Right to contest a decision based solely on automated processing: You have the right to require that decisions be reconsidered if they are made solely by automated means, without human involvement. We use automated tools to make sure that you are eligible to be our customer taking into account our interests and legal obligations; if these automated tools indicate that you do not meet our acceptance criteria, we will not onboard you as our customer;
- Right to portability: In some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used, and machine-readable format, or, when this is possible, to have us communicate your personal data on your behalf directly to another data controller;
- Right to withdraw your consent: for processing requiring your consent, you have the right to withdraw your consent at any time. Exercising this right does not affect the lawfulness of the processing based on the consent given before the withdrawal of the latter;
- Right to lodge a complaint with the relevant data protection authority: We hope that we can resolve any queries you may have about the way in which we process your personal data. However, if you have unresolved concerns, you also have the right to complain to the data protection authority in the location in which you live, work, or believe a data protection breach has occurred.
What support does Bicoins offer to help me exercise my rights?
You can exercise some rights, such as access to your data, rectification or update of your data, and deletion of your account on our Privacy Center, located on the “Settings” tab of your account.
For the other rights, you can contact the CS Team through our email, where we facilitate the exercise of your privacy rights.
Please note that to proceed with your request, we’ll need to verify your identity by requesting some documentation based on what we currently have on record.
How do I access my data and get a copy of it?
You have the right to obtain confirmation that your personal data are processed and to obtain a copy of them as well as certain information related to their processing:
If you’re looking for a copy of your personal data with us, please check how to get it on our Privacy Center, located on the “Settings” tab of your account.
If you’re looking for information on how to access your account statement, please click here.
If you want to get information regarding devices and IP addresses used to log in to your account, please click here.
For other types of access to your data, like KYC information, we offer you the possibility to request that through our email.
Can I delete my account?
Yes, you have the right to delete your account with us. In order to do that, please visit our Privacy Center, located on the “Settings” tab of your account.
If you still need our help, please contact us through our Customer Support, and one of our agents will help you through the CS Chatbox. Alternatively, the CS team will assist you via email.
How can I rectify my data?
You can rectify or update any personal data with us on our Privacy Center, located on the “Settings” tab of your account. If you still can’t find the proper option and need our help, please contact our Customer Support team directly or the CS team via email.
Can I request the deletion of my data?
Privacy laws grant you rights, including the right to the deletion of your personal data. However, these rights are subject to limitations.
While we respect your right to data deletion, legal and regulatory requirements compel us to retain certain information, such as financial transaction details, and information related to identity verification processes, and anti-money laundering measures, for a specified period.
That said, we are happy to accommodate any user request for the deletion of any of your personal data that is not explicitly required to be kept under applicable laws. This typically includes information used for marketing purposes or data related to any additional services you may have chosen to use.
If you have any more questions or need further assistance regarding your privacy rights and our data handling practices, please feel free to contact our Customer Support team directly or our CS team via email.
How do I exercise my right to data portability?
In some cases, you can ask to receive your personal data which you have provided to us in a structured, commonly used, and machine-readable format, or, when this is possible, that we communicate your personal data on your behalf directly to another data controller.
You can obtain a copy of your personal data with us to share with another data controller using our Privacy Center, located on the “Settings” tab of your account.
Is it possible to contest automated decisions?
Yes, it is. During the onboarding process at Binance, we employ automated decision-making. It is widely used in our Know-Your-Customer (KYC) procedures. When you send us your documents, along with a photo and a live video, we use automation to accurately verify your identity, ensuring we comply with Anti-Money-Laundering (AML) regulations globally. However, we’re aware that this process isn’t perfect, and sometimes errors can occur. A classic example is when twin siblings attempt to set up separate accounts. Our system might mistakenly interpret this as one person trying to open two accounts under different names. There are other unique scenarios that might also lead to inaccuracies. Because we understand that these situations can arise, we’ve made sure to equip our app with relevant support features. If you need assistance, simply follow these steps in the app or webpage:
- Open the app/webpage and sign in to your account.
- Navigate to your profile and select the headphone/chat icon.
- Click on “View more” in the Self-Service section and Scroll down to the KYC section.
- Select the option that best suits your need, like “Failed Facial Verification Appeal”, or “Appeal KYC Rejection.”
If you follow these steps, we’ll forward your request to one of our dedicated KYC Customer Support Agents. They’ll take a closer look at your case with a manual review to ensure everything’s in order. After a thorough check, they’ll get back to you with an updated response.
If you still need our help, please contact us through our customer support or our CS team via email.
How do I withdraw my consent?
We may rely upon your consent to use personal data to perform some processing activities. On the platform, we use cookies for analytics and advertising purposes and you can revoke or give your consent at any time. In this case, you can withdraw your consent within the app by clicking on settings, and then “cookie settings” or “cookie preferences” at the bottom of the page if you are visiting us on our webpage.
For marketing communications, we offer you a link at the end of every communication sent where you unsubscribe to revoke your consent*.
For any other support regarding consent, we offer you the possibility to request that via email.
Check our Privacy Notice
If you want to access our Privacy, please click here.