Why Did My KYC Verification Fail? (Common Reasons & Fixes)
KYC verification can fail for multiple reasons—here are the top causes and how to resolve them:
1. Document Issues
❌ Problem:
Blurry or unclear photo (glare, cut-off edges).
Expired ID (passport/driver’s license out of date).
Unsupported document (some platforms reject voter IDs or work badges).
✅ Solution:
✔ Retake photos in good lighting (no shadows, HD quality).
✔ Use a passport or driver’s license (most widely accepted).
✔ Ensure the document is valid (check expiry date).
2. Name Mismatch
❌ Problem:
Your name differs between documents (e.g., ID vs. bank statement).
Nicknames or typos (e.g., “Mike” vs. “Michael”).
✅ Solution:
✔ Use the exact same name on all submissions.
✔ If recently married/renamed, provide legal proof (marriage certificate).
3. Wrong Proof of Address
❌ Problem:
Old document (>3 months).
Unaccepted format (mobile bills, handwritten letters).
✅ Solution:
✔ Submit a recent bank statement, utility bill, or tax document.
✔ Ensure it shows your full name and current address.
4. Failed Liveness Check (Selfie Verification)
❌ Problem:
Face not matching ID (beard, glasses, aging).
Poor lighting/angles (face obstructed).
AI flags suspicious activity (multiple attempts).
✅ Solution:
✔ Remove glasses/hats, use the neutral expression.
✔ Follow on-screen instructions (blink, turn head slowly).
✔ Try in natural light (no filters or heavy makeup).
5. Platform-Specific Restrictions
❌ Problem:
Country not supported (e.g., U.S. users blocked on some exchanges).
Sanctions list match (if your name resembles a banned entity).
✅ Solution:
✔ Check if your country is allowed (e.g., Binance bans U.S. users).
✔ Contact customer support if wrongly flagged.